How to Troubleshoot SiriusXM Reception IssuesWe all can agree that SiriusXM enriches the driving experience a lot. So reception issues can really put a damper on your trip. It’s no fun driving in complete silence or having the sound fade in and out, causing you to miss some of your favorite songs or radio shows.

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Luckily, SiriusXM audio quality problems are pretty easy to troubleshoot and fix.Ruling Out Your Stereo SystemBefore diving into the troubleshooting process for SiriusXM, let’s verify that your stereo system is working just fine. It’s possible that your head unit or one of your speakers is starting to go bad. It’s pretty easy to check your stereo system:. Turn off SiriusXM. Insert a CD or connect an MP3 device to the stereo system. Play around with the volume, treble, and bass to see if the stereo system responds accordingly.Is the audio quality iffy?

Is there a lack of range when you adjust the volume, bass, or treble? If yes, then your stereo system is likely the culprit behind the poor audio quality.

In such a case, you can look into. If everything sounds okay, then the issue probably lies in your SiriusXM system.To find out what exactly is wrong with your SiriusXM system and how to fix it, take a look at this list symptoms and possible causes: 1. Symptoms: Fading Audio, Static, No Audio Possible Cause: No SignalEven though SiriusXM has, it’s not available everywhere.

When you enter an area where SiriusXM isn’t available, the signal drops. The most common “dead” places include:. Extremely rural areas. Underground parking garages and tunnels.If you’re in an area where your radio should be getting a SiriusXM signal, try. Possible Cause: Car Radio Not Set to the Correct FM Frequency/ Interference From Another FM ChannelYour SiriusXM radio works by broadcasting a low power FM signal.

You (or your installer) chose the frequency during the set up process. Your car radio needs to be tuned to that exact frequency to play good quality sound. If the car radio tuner gets bumped just a little, the sound quality will be poor.

You can find the frequency your SiriusXM radio is broadcasting on by pushing the menu button and looking for the setting.During the setup process, your SiriusXM radio was set to broadcast on a FM signal that was unused in your city. As you travel, you may find a radio station also broadcasting on the same frequency. To fix this, you can change the frequency that your SiriusXM radio is using. To do this:. Search on your current zip code to locate an empty frequency.

Set the SiriusXM radio to broadcast on the new frequency. Tune your car radio to the new frequency.If you need more detailed instructions, refer to the “Find an FM Frequency” section in your SiriusXM user guide. Possible Cause: Weak or No Auxiliary Cable ConnectionTroubleshooting this issue is easy. You just have to check all the cables between your car’s stereo system and your SiriusXM radio (or adapter) to make sure they’re connected securely. If they are, then check these two things:.

The SiriusXM radio’s FM mode: Make sure it’s off. Auxiliary input mode: Make sure your car stereo is in auxiliary input mode.2. Symptoms: Unusually Soft Audio Possible Cause: Audio Level Output is Set Too LowDoes the volume suddenly drop once you turn on SiriusXM? It’s usually because SiriusXM’s audio level isn’t set high enough for your stereo system.

You can easily fix this problem by following the instructions in the “Setting the Line Out Level” section in your SiriusXM user guide. Symptoms: The audio on a certain channel sounds “different” than other channels. Possible Cause: SiriusXM Audio Technology Varies By ChannelSometimes the problem isn’t your SiriusXM radio, but actually the channel you’re listening to. For instance local traffic and weather channels use different audio technology than other channels. The sound on non-music channels is compressed as compared to music channels.

So it sounds different. The best way to figure out if this is the case is to listen to other channels. If all or most of them sound OK, then it’s simply the audio technology being used by the channel.Got any questions not addressed in this post? Please contact us. We’ll be happy to help you troubleshoot your SiriusXM audio issues!

I had to change my debit car so I was contacted when time to renew and it did not go through. My husband decided he would pay it this time.

I explained that to the man but he would not listen. I currently pay every 6 months, ends up being around 28 dollars per month. The man says, well you can pay 45 dollars today. I explained again my husband is taking care of this. He was so pushy he would not listen to me at all. The only way I could end the call was by hanging up. The subscription is renewed but I will be honest, I considered not renewing because of how I was treated on the phone.

If this happens again, I may not renew next time. Sirius this needs to be fixed to keep your customers. Customer service should be one of the top priorities. Being friendly, respectful, and listening to your customers keeps them coming back.

As far as the program itself we enjoy having the genre of music channels.product 0.3. Bout a year ago one of my portable siriusxm radios got stolen. I contaced them and i got a replacement radio. The replacement radio was put on my acct with a monthly payment. The radio that had gotten stolen i had paid for a whole year in advance. I never check my acct as its auto billed but i logged into to see about purchasing some new equipment. I discovered that not only was i not refunded the balance of what i had paid in advance for but that this july they billed me for a whole nother year in full again.

I tt them on chat to no avail. They will only refund me for the rest of the year i paid for. Not for the full amount the fraudulently charged me or the remainder of the year that i had paid in full before the radio was stolen. They told me the radio was active. It may be but i dont have it. I reported it stolen and i got a replacement radio. I assumed 'replacement' meant replacement.

Ive been looking at reviews on them and i see that i am not the only one they have pulled stuff like this with. The internet is full of reviews where they have continued to charge people for radio they dont have. This is theft. The charged me $302.43. For a radio that was stolen bout a year ago knowing it had been stolen. Theft and fraud plain and simple.

The person i spoke to tonight said he did go ahead and cancel the stolen radio. Ill have to keep checking to make sure though. I did report them to the BBBproduct 0.3. Am appalled by how I was treated by customer service. I was inquiring about the military discount.

I have been active duty for several years and at one point was paying for two subscriptions. I never received the discount.

I was asking if I could get the discount and be back reimbursed since I have been a loyal customer since 2014. The representative laughed at me and was short and rude. I asked to speak to the supervisor and the supervisor had a flip attitude like he did not want to deal with me. I seriously considering cancelling my membership for how I was treated. The online support rep Gregory was very helpful. I would like some sort of response regarding this or I may just cancel all together. I don't treat my patients and soldiers I serve like garbage and I expect the same when I am paying over 200 dollars a year for a serviceproduct 0.3.

I've been a SiriusXM customer for 4 years. I called in August to have my service cancelled, but still received a bill in the mail for September.

When I called to inquire about it, I had to be transferred to several different 'Customer Representatives' before I could finally understand what they were saying because of the language barrier. By the 4th representative, whom I could barely understand, she kept trying to sell me additional services even after I made it quite clear I was cancelling!! She got frustrated when I told her NO and hung up on me! This is quite possibly the worst customer service I have experienced.

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Not only did I have to call back to explain the situation, they tried to continually bill me AND it took me over an HOUR to accomplish a cancellation!! They only get 1 star because of the music. They lost the rest with their customer service skills.product 0.3.